Delivery

Where we deliver

We deliver furniture ourselves across Sheffield and the surrounding area, and arrange nationwide delivery through trusted carriers for everywhere else.

Orders under £299 within the free local zone carry a small delivery charge, which is shown at checkout before you pay. Highlands, islands and offshore addresses are quoted individually. If you are not sure whether your postcode is covered, call us and we will tell you straight away.

When your furniture will arrive

Anything in stock in our Sheffield warehouse is usually with you within 7 to 14 days. Made-to-order sofas, special fabrics and non-standard finishes take longer, typically 6 to 12 weeks depending on the manufacturer. We always confirm the expected timescale at the point of ordering, and we tell you if it changes.

Once your order is ready, we call or text to agree a delivery day, then give you a time window the day before. Someone aged 18 or over needs to be at the address to accept and check the delivery.

Assembly and packaging removal

Our local delivery service is a two-person service, and it includes more than dropping boxes in the hall.

• We carry your furniture to the room of your choice.
• We assemble it and position it where you want it.
• We check it over with you before we leave.
• We take every piece of packaging away with us and recycle it.

There is no extra charge for this on local deliveries. Nationwide carrier deliveries are normally to a ground-floor room only, without assembly; if you need a full service further afield, tell us before you order and we will price it for you.

Before delivery day: please measure

The most common delivery problem is access, and it is also the easiest to avoid. Before you order, please check:

• The width and height of every doorway the furniture must pass through, including the front door.
• Hallway width, and the turn at the bottom and top of the stairs.
• Stairwell height and any low ceilings or light fittings.
• Lifts, if you are in a flat, and whether they are large enough.
• Parking near the property, and any loading restrictions or permits.

Our showroom team will happily go through the measurements of any item with you, and many sofas can be supplied with removable arms or feet if access is tight. If we arrive and the furniture genuinely cannot be taken in, we will do everything we reasonably can to help, but a re-delivery or return charge may apply.

Old furniture removal

We can take your old sofa, bed or mattress away and dispose of it responsibly for a small charge. Please ask when you place your order so the team can allow for it on the van, and have the item empty and clear on the day. We cannot remove items that are soiled or infested.

Collection from the showroom

If you would rather collect, choose collection at checkout or tell us in the showroom. We will contact you as soon as your order is ready and you can pick it up from Queens Road during opening hours. Please bring your order confirmation and suitable transport and straps — and remember that flat-pack collections are not assembled.

If something is wrong on the day

Please check your furniture before our team leaves and tell them about anything that is not right. If you spot damage after the delivery, contact us within 48 hours with photographs and we will sort it out. Faulty or damaged goods are repaired, replaced or refunded at no cost to you.

Your right to change your mind on online orders is set out on our returns and refunds page.