Help & advice
Frequently Asked Questions
Answers to the questions we hear most in the showroom. If yours is not here, call us on the number in the footer and we will help.
Shopping With Us
Visiting, ordering and collecting.
Can I visit the showroom?
Yes, and we would love you to. Our Queens Road showroom in Sheffield is open seven days a week, with free on-site parking and no appointment needed.
Do you price match?
If you have seen the same product cheaper elsewhere, tell us. We will always do our best on price, and our showroom team can confirm what is possible.
Can I order online and collect?
Yes. Choose collection at checkout and we will contact you as soon as your order is ready at the showroom.
Is my furniture guaranteed?
All of our furniture comes with a manufacturer guarantee, and your legal rights under the Consumer Rights Act 2015 apply in full. See our Returns and Refunds page for the detail.
Finance & Payment
Spreading the cost, subject to status.
Do you offer finance?
Yes. We offer flexible finance options, including interest-free plans on qualifying orders, subject to status and affordability checks. Ask in the showroom or call us for current terms.
How do I apply?
Applications are completed in the showroom with a member of our team. You will need photo ID, your address history and your bank details, and you normally get a decision the same day.
Can I pay a deposit and pay the rest later?
Yes. You can reserve furniture in the showroom with a deposit and settle the balance before delivery.
What payment methods do you accept?
All major debit and credit cards online and in store, plus the digital wallets shown at checkout. Finance and deposit payments are arranged in the showroom.
Delivery & Returns
Getting it home, and what happens if something is wrong.
Do you deliver and assemble?
Yes. Our own team delivers locally, assembles your furniture in the room of your choice and takes the packaging away.
How long will I wait?
Showroom stock is usually with you within 7 to 14 days. Made-to-order pieces take longer and we confirm the date when you order.
What if the item is not right?
Tell us as soon as you can. Online orders can be cancelled within 14 days of delivery under the Consumer Contracts Regulations, and anything faulty is put right at our cost.
Can you take my old furniture away?
We can often remove and recycle your old furniture for a small charge. Please ask when you place your order so the team can plan for it.
Still have a question?
Our team is a phone call away.
Speak to the people who will actually look after your order. Call us, email us, or come and see us on Queens Road seven days a week.
Contact Us